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Shipping & Returns

Shipping Policy

Delivery & Shipping

All Orders will be dispatched normally within 3 business days of receipt of order provided all Items ordered are in stock. The product usually will be delivered in 5-7 days of order being dispached.

  • If an Item is not in stock customer can wait until it becomes available or cancel the order.

  • If customer chooses to cancel the order then the total amount except the bank service charge will be refunded.

  • Orders will be dispatched by reliable courier services / in-house home delivery team depending on the availability of service in destination area.

  • We are not responsible for any delays because of Courier Service Provider/Postal Department.

 

Note: Place of jurisdiction for all disputes arising from this sale shall be Punjab.

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Delivery Charges

Shipping and handling rates is free for all orders above Rs.250/-.

Return & Exchange Policy

Replacement –

  • Replacement of the products may be considered in below scenarios –

    • In-transit damage of the product if such instances reported within 24 hours of product delivery.

    • In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.

    • The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.

  • Scenarios where Replacement of the products is not allowed –

    • No replacement is allowed for any expired product.

    • Used products are strictly not allowed for replacement.

 

Return –

  • Products are delivered on NON - RETURNABLE BASIS

  • Return is allowed only in case of delivery of incorrect or damaged products.

 

Refund –

  • Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.

  • Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.

  • Refunds via E-Voucher can be redeemed on next purchase at JIA Organics within the validity date.

  • Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

  • Cash Refunds are not allowed for COD orders.

  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

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